FAQ Everything you need
Everything you need
to know before starting
Common questions resellers ask before launching their Nuvlyx store. If something's missing, email us at hola@nuvlyx.com.
Clear answers, no fine print
What exactly is Nuvlyx?
A white-label multi-tenant SaaS platform (B2B2C). You, the reseller (Owner), pay a subscription and run your own digital store with your brand, domain, and customers. Nuvlyx is the engine; your end customer never sees us.
Can I really start free?
Yes. The Free plan has no cost and no card, and includes a real store with 10 products and 25 customers. It's not a trial: it never expires. It only has capacity limits. When you outgrow them, you upgrade.
What products can I sell?
Any digital product deliverable by code: streaming accounts, software licenses, gift cards, courses, VPN, hosting, memberships. If you can deliver it via text/link, Nuvlyx automates it.
How does automated delivery work?
You upload your licenses via .txt (one per line). When a customer pays (Wompi, MercadoPago, or approved transfer), the system assigns a code from stock and delivers it via email/wallet instantly.
Does Nuvlyx take a cut?
No. We only charge the monthly or annual subscription. 100% of your sales are yours. Gateways (Wompi, MercadoPago) charge their standard fees directly.
What happens if I downgrade?
You don't lose anything. If you downgrade from Pro (300 products) to Basic (80), you simply can't create more until you drop below the limit. Existing ones keep selling.
What if I stop paying?
Days 1–7 your store is suspended (customers see a notice). Days 8–30 only you as Owner can log in to download data. After 30 days everything is deleted. We warn you in advance.
Are add-ons available on Basic?
Yes. From the Basic plan you can buy add-ons individually (Telegram Bot, Chatwoot, Bre-B Auto-Verify, etc.). Some come included on Pro and Enterprise.
What is the Custom / Scale plan?
For companies selling 1,000+ licenses/month, multi-store, API, e-invoicing, dedicated server, or full white-label with zero trace of Nuvlyx. Quoted individually with an SLA.
Can I use my own domain?
Yes, starting on the Basic plan. We provide the CNAME and SSL certificates are issued automatically. Your store lives on your domain, not a Nuvlyx subdomain.
Your digital license store, live today
Sign up free, upload your first product, and get your first sale before dinner. No commitment, no card, no tricks.